Last Updated: September 7, 2026
At Canvasora, we carefully pack every order to help ensure your wall art reaches you safely and in excellent condition. This page explains our shipping process, estimated delivery timelines, shipping charges, and what to expect after placing an order.
1. Order Processing
Once your order is successfully placed and payment has been confirmed, we begin processing it.
Our products may require time for printing, production, framing, quality inspection, and secure packaging before dispatch.
Estimated Processing Time
Most orders are processed and dispatched within 3–7 business days.
Customized, personalized, large, framed, or made-to-order products may require additional processing time.
Processing times are estimates and may vary depending on the product, order volume, customization requirements, and availability.
2. Delivery Time
After your order has been dispatched, the estimated delivery time is generally:
- Metro cities: 2–5 business days
- Other cities and towns: 3–7 business days
- Remote or special service areas: 5–10 business days
Delivery timelines are estimates and are not guaranteed.
Actual delivery time may vary depending on the destination, courier availability, weather conditions, public holidays, regional restrictions, and other circumstances outside our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping charges may vary based on:
- Delivery location
- Product size and weight
- Number of products ordered
- Packaging requirements
- Delivery service selected
If Canvasora offers free shipping on eligible products or orders, the applicable offer and conditions will be displayed on the website.
4. Shipping Locations
Canvasora currently ships to eligible locations across India.
Service availability may vary depending on the delivery address and courier coverage.
Certain remote, restricted, or difficult-to-service locations may have longer delivery times or may not be serviceable.
If your address is outside our standard serviceable area, we may contact you to discuss available delivery options.
5. Order Tracking
Once your order has been dispatched, we may provide a shipping confirmation containing tracking information.
You can use the tracking details to monitor the progress of your shipment through the applicable courier service.
Please allow some time for tracking information to become active after dispatch.
6. Delays in Delivery
Although we work with logistics partners to deliver orders as quickly as possible, occasional delays may occur.
Delivery may be delayed because of:
- Severe weather
- Public holidays
- High order volumes
- Courier network disruptions
- Transportation delays
- Incorrect or incomplete address information
- Remote delivery locations
- Regional restrictions
- Natural disasters
- Unforeseen operational circumstances
If your order is delayed, we will make reasonable efforts to assist you and provide available tracking information.
7. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete delivery address when placing an order.
Please carefully check:
- Name
- House/flat number
- Building or society name
- Street/locality
- City
- State
- PIN code
- Contact number
If you notice an incorrect address after placing your order, contact us as soon as possible.
We may be able to update the address if the order has not yet been processed or dispatched. Once an order has been dispatched, changing the delivery address may not be possible.
Additional shipping charges may apply if an address correction or re-shipment is required.
8. Failed Delivery Attempts
Our courier partner may make multiple delivery attempts before returning an undelivered package to the sender.
Delivery may fail because of:
- Customer unavailable at the address
- Incorrect address
- Incomplete address
- Incorrect phone number
- Refusal to accept the package
- Failure to respond to courier communication
- PIN code/serviceability issues
If a shipment is returned to Canvasora after unsuccessful delivery attempts, additional shipping or handling charges may apply for re-shipping.
9. Damaged Packages
We take care to package wall art securely, but packages can occasionally be damaged during transportation.
If your package appears severely damaged at the time of delivery, we recommend:
- Photographing the package before opening it.
- Recording a video while opening the package.
- Keeping all original packaging materials.
- Contacting Canvasora as soon as possible.
For damaged products, please refer to our Returns & Refund Policy for the applicable claim process.
10. Open-Box or Tampered Deliveries
If the package appears opened, tampered with, heavily damaged, or otherwise suspicious at the time of delivery, please document the condition of the package before accepting or opening it, where possible.
Take clear photographs or videos and contact Canvasora immediately.
Where available, you may also report the issue to the delivery partner at the time of delivery.
11. Delivery to Remote Areas
Deliveries to remote locations, rural areas, islands, difficult-to-access regions, or locations with limited courier coverage may require additional time.
In some cases, additional delivery charges may apply.
If additional charges are required, we will communicate them to you before proceeding wherever reasonably possible.
12. Large and Oversized Products
Large wall art, framed paintings, oversized canvas products, or products requiring special packaging may have different shipping requirements.
Such orders may take longer to process and deliver because of their size, packaging, handling, or transportation requirements.
The applicable shipping information will be communicated where necessary.
13. Multiple Products in One Order
If you purchase multiple products in the same order, they may be shipped together or in separate packages depending on product availability, size, production requirements, and logistics considerations.
You may therefore receive different items from the same order at different times.
14. Prepaid and Cash on Delivery Orders
Where available, Canvasora may offer multiple payment options, including prepaid payment methods and Cash on Delivery (COD).
COD availability may depend on:
- Delivery location
- Order value
- Product type
- Courier serviceability
- Current operational conditions
If COD is available for your order, the option will be displayed during checkout.
15. Delivery Confirmation
An order may be considered delivered when the courier partner records the shipment as successfully delivered to the provided delivery address.
If you believe your package has been incorrectly marked as delivered, please contact us as soon as possible with your order number and tracking information so that we can investigate with the courier partner.
16. Shipping Partners
Canvasora may work with third-party courier and logistics providers to deliver orders.
The courier partner used for your shipment may vary depending on the destination, product size, serviceability, delivery speed, and other logistical considerations.
Once a shipment is handed over to a courier partner, certain aspects of the delivery process are managed by that provider.
17. Public Holidays and Non-Business Days
Delivery and processing estimates generally refer to business days.
Public holidays, Sundays, regional holidays, and courier non-operational days may not be included in estimated processing or delivery timelines.
During major shopping events, festive periods, or unusually high order volumes, processing and delivery may take longer than usual.
18. International Shipping
At present, Canvasora primarily serves customers within India.
If international shipping becomes available, the applicable shipping charges, delivery timelines, customs duties, taxes, and other international shipping conditions will be communicated separately.
Customers receiving international shipments may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country, unless otherwise stated.
19. Shipping and Returns
Shipping an order to the customer does not automatically make the order eligible for return.
Returns, replacements, cancellations, and refunds are governed by our Returns & Refund Policy.
Please review that policy before requesting a return or refund.
20. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us.
Canvasora
Email: hello@canvasora.com
Website: https://canvasora.com/
Business Address: PALH-92/A F/F R/SGARHWALI, Mohalla Laxmi Nagar, New Delhi, Delhi, 110092, India
When contacting us regarding an order, please provide your order number and registered contact details so that we can assist you more efficiently.
Important Note
Delivery and processing timelines mentioned on this page are estimated timelines and are not guaranteed delivery dates.
By placing an order with Canvasora, you acknowledge and agree to the shipping terms described above, subject to applicable laws and consumer rights.
Canvasora reserves the right to update this Shipping Information page from time to time. Any changes will be reflected on this page with an updated “Last Updated” date.
