Last Updated: September 7, 2026

At Canvasora, we want your shopping experience to be simple, transparent, and secure. We offer convenient payment options so you can confidently purchase your favourite wall art, paintings, canvas prints, and home décor products.

All available payment methods and applicable charges will be displayed during checkout before you place your order.

1. Accepted Payment Methods

Depending on your location, order value, product, and availability, Canvasora may offer the following payment options:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Popular digital wallets
  • Other online payment methods supported by our payment partners
  • Cash on Delivery (COD), where available

The payment methods available for your specific order will be shown at checkout.

2. Secure Online Payments

Your security is important to us.

Online payments may be processed through trusted third-party payment gateways that use appropriate security measures to protect payment transactions.

When you make an online payment, sensitive payment information may be handled directly by the payment service provider rather than being stored by Canvasora.

Canvasora does not normally store your complete credit card or debit card details on our website servers.

Please never share your:

  • OTP
  • CVV
  • Card PIN
  • Internet banking password
  • UPI PIN
  • Account password

with anyone claiming to represent Canvasora.

Canvasora will never ask you to disclose confidential payment credentials.

3. Payment Confirmation

After successfully completing your payment, you should receive an order confirmation through the contact information provided during checkout.

Your order will generally begin processing once the payment has been successfully confirmed.

If you have completed a payment but have not received an order confirmation, please contact our customer support team with your payment details or transaction reference.

4. Failed or Pending Payments

Sometimes a payment may appear as pending, fail, or be interrupted because of:

  • Bank or payment gateway issues
  • Internet connectivity problems
  • Incorrect payment details
  • Bank limits
  • UPI or wallet issues
  • Temporary technical problems
  • Payment authorization delays

If your payment fails but the amount has been deducted from your account, please do not immediately make another payment.

First check your order status or contact our support team.

If the payment was unsuccessful and the amount was nevertheless deducted, the amount may be automatically reversed by the payment provider according to its processing timelines.

5. Duplicate Payments

If you believe that you have accidentally paid for the same order more than once, please contact us as soon as possible.

Provide the relevant order number and transaction references so that we can verify the payments and assist you with the appropriate resolution.

6. Cash on Delivery

Cash on Delivery may be available for selected products and eligible delivery locations.

COD availability may depend on:

  • Delivery PIN code
  • Order value
  • Product type
  • Courier serviceability
  • Current operational conditions

If COD is available for your order, it will appear as a payment option during checkout.

Please keep the required amount ready when the courier arrives.

7. COD Orders and Verification

For certain COD orders, Canvasora or its delivery partner may contact you to verify the order or delivery details.

If an order cannot be verified, we may cancel or hold the order before dispatch.

This helps reduce fraudulent orders and failed deliveries.

8. Payment Currency

Unless otherwise stated, prices displayed on the Canvasora website are in Indian Rupees (INR).

Any applicable taxes, shipping charges, discounts, or other charges will be displayed during the checkout process where applicable.

9. Discounts and Promotional Offers

Canvasora may occasionally provide:

  • Discount codes
  • Promotional offers
  • Seasonal sales
  • First-order discounts
  • Product-specific offers
  • Free-shipping promotions

Each promotional offer may have its own terms and conditions, including validity dates, minimum order values, eligible products, and usage limits.

Only one or more promotional offers may be applied where specifically permitted by the terms of that promotion.

10. Discount Codes

If you have a valid discount or coupon code, you can enter it at the appropriate stage of checkout.

Please ensure that the code is entered correctly and meets the applicable terms.

A discount code may not work if:

  • It has expired
  • It has already been used
  • The minimum order value has not been met
  • The products are excluded from the promotion
  • The promotion is no longer active
  • The code has reached its usage limit

11. Taxes and Additional Charges

Applicable taxes and other charges, where required, will be calculated and displayed during checkout.

The final amount payable should be reviewed carefully before completing your order.

Any applicable shipping charges will also be shown during checkout.

12. Refunds

If you are eligible for a refund under our Returns & Refund Policy, the refund will generally be processed using the original payment method where practical.

The time taken for the refund to reach your account depends on the payment provider, bank, card issuer, or financial institution.

Canvasora cannot control the exact processing time once a refund has been initiated by the applicable payment provider.

13. Order Cancellation and Refunds

If an order is successfully cancelled before production or dispatch, where cancellation is permitted, an eligible refund may be initiated.

Orders that have already entered production, customization, packing, or dispatch may not be eligible for cancellation.

Please refer to our Returns & Refund Policy for complete cancellation and refund conditions.

14. Payment Security and Fraud Prevention

Canvasora may use payment verification and fraud-prevention measures to protect customers and the business from unauthorized or fraudulent transactions.

We may request additional information or verification where reasonably necessary to confirm an order.

We reserve the right to cancel or hold an order where there is a reasonable concern regarding fraudulent activity, unauthorized payment, or misuse of our payment system.

15. Third-Party Payment Providers

Payments may be processed through third-party payment gateways and financial service providers.

When you use a third-party payment method, the transaction may be subject to that provider’s own terms, privacy policy, security practices, and processing procedures.

Canvasora is not responsible for technical failures or processing delays caused solely by third-party payment providers, banks, card networks, or other financial institutions.

16. Payment Receipts and Invoices

After your order has been successfully processed, relevant order details, payment confirmation, and/or invoice information may be provided electronically.

Please keep your order confirmation and invoice for your records.

If you require assistance locating your invoice or payment confirmation, contact our support team.

17. Payment Disputes

If you notice an unauthorized transaction or believe there is an issue with a payment made to Canvasora, please contact us immediately.

We will review the relevant transaction and work with the applicable payment provider where necessary.

If you believe your card, bank account, or payment account has been compromised, you should also contact your bank or financial institution immediately.

18. Important Security Reminder

For your protection, please remember:

Canvasora will never ask you for your OTP, CVV, card PIN, UPI PIN, banking password, or other confidential payment credentials.

Do not make payments to personal bank accounts, unknown UPI IDs, or payment links sent by unofficial sources claiming to represent Canvasora.

Only use the payment methods provided through the official Canvasora website or officially verified payment instructions.

19. Changes to Payment Information

Canvasora may add, remove, or modify payment methods and payment service providers from time to time.

The payment options available at the time of checkout will be the applicable options for your order.

We may also update this Payment Information page when our payment processes or applicable requirements change.

20. Contact Us

If you have any questions about payments, refunds, transactions, or payment failures, please contact us.

Canvasora

Email: contact@canvasora.com

Phone/WhatsApp: 8860006068

Business Hours: 24/7. 365 Days

Website: https://canvasora.com/

When contacting us about a payment or order, please provide your order number and transaction reference, where available.

Shop With Confidence

We aim to make every Canvasora purchase straightforward and secure. Before completing your order, always review your products, shipping information, discounts, taxes, and final payable amount at checkout.

For information about cancelled orders, returns, replacements, and refunds, please refer to our Returns & Refund Policy.