Last Updated: September 7, 2026

At Canvasora, we take great care in creating, packing, and delivering your wall art and décor products. We want you to receive your order in perfect condition and have a smooth shopping experience.

Please read the following Returns & Refund Policy carefully before placing your order.

1. Eligibility for Returns

We accept returns only for products that are:

  • Received damaged or physically defective
  • Incorrectly delivered
  • Significantly different from the product ordered
  • Damaged during transit

To be eligible for a return or replacement, you must contact us within 48 hours of receiving your order.

Products returned without prior approval from Canvasora may not be accepted.

2. Damaged Products

If your order arrives damaged, please do not dispose of the packaging or the damaged product.

You must provide:

  • Clear photographs of the outer packaging
  • Clear photographs of the damaged product
  • Photographs showing the shipping label
  • A short video of the package/product, if requested
  • Your order number and registered contact details

These materials help us verify the damage and process your claim with our delivery or production partners.

Once we review the evidence, we may offer a replacement, repair, store credit, or refund, depending on the circumstances.

3. Incorrect or Wrong Product

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, Canvasora will arrange an appropriate resolution, which may include:

  • Replacement with the correct product
  • Return pickup where applicable
  • Refund of the eligible amount

Canvasora will bear the applicable return shipping cost when the error is confirmed to be on our side.

4. Change of Mind / Personal Preference

Because many Canvasora products may be specially produced, printed, framed, or prepared according to the customer’s selected specifications, returns due to change of mind, personal preference, colour preference, size preference, or incorrect selection by the customer may not be accepted.

Please carefully review the product images, dimensions, specifications, and other details before placing your order.

If you are unsure about a product, size, finish, or frame option, we recommend contacting our support team before ordering.

5. Custom and Personalized Products

Customized, personalized, made-to-order, or specially requested products are generally not eligible for return or refund unless the product arrives damaged, defective, or materially different from what was approved or ordered.

Please carefully review all customization details before confirming your order.

6. Return Conditions

Approved returns must meet the following conditions:

  • The product must be returned in the condition specified by Canvasora.
  • Original packaging should be retained wherever possible.
  • The product should not have been used, modified, washed, altered, or intentionally damaged.
  • All included accessories and components should be returned where applicable.
  • The return must be approved by Canvasora before shipping the product back.

We reserve the right to reject a return if the product does not meet the applicable return conditions.

7. How to Request a Return

To request a return, please contact us through our official customer support channel with:

Subject: Return Request – [Order Number]

Please include:

  • Order number
  • Customer name
  • Registered email address or phone number
  • Product name
  • Reason for return
  • Clear photographs/videos where applicable

Our team will review your request and provide further instructions if the return is approved.

Do not send a product back to us without receiving return instructions from Canvasora.

8. Return Shipping

If the return is required because:

  • The product arrived damaged
  • The wrong product was sent
  • The product has a verified manufacturing/production defect

Canvasora may arrange or reimburse the applicable return shipping cost, subject to verification.

For returns that are not caused by an error or defect on our part, the customer may be responsible for applicable return shipping costs.

9. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the eligible amount will be processed using the applicable original payment method or another suitable method where necessary.

Refund processing time may vary depending on the payment provider, bank, or financial institution.

Please allow additional time for the refunded amount to appear in your account after the refund has been initiated.

10. Refund Amount

Depending on the circumstances, the refund may include the eligible product amount and applicable charges.

Certain charges may not be refundable, including where applicable:

  • Shipping charges
  • Express delivery charges
  • Customization charges
  • Special handling charges
  • Other non-refundable service charges

The exact refund amount will be determined after reviewing the return request and applicable order details.

11. Refunds for Cancelled Orders

If you request cancellation before your order has entered production, processing, or dispatch, we may be able to cancel the order and issue an eligible refund.

Once an order has entered production, been customized, packed, or dispatched, cancellation may no longer be possible.

For customized or made-to-order products, cancellation restrictions may apply from the point production begins.

12. Order Cancellation

If you wish to cancel an order, contact us as soon as possible with your order number.

Cancellation requests are not guaranteed and depend on the current processing status of the order.

Once an order has been dispatched, it generally cannot be cancelled through our standard cancellation process. In such cases, you may need to receive the order and follow the applicable return procedure, if eligible.

13. Products Damaged After Delivery

Canvasora is not responsible for damage caused after successful delivery due to:

  • Improper handling
  • Incorrect installation
  • Accidental damage
  • Moisture or water exposure
  • Extreme environmental conditions
  • Improper cleaning
  • Unauthorized modification or alteration
  • Normal wear and tear

Please follow any care and installation instructions provided with your product.

14. Colour and Display Differences

Product colours may appear slightly different depending on your monitor, mobile device, screen settings, lighting conditions, and other display factors.

Minor variations between the product displayed on your screen and the physical product do not necessarily constitute a defect.

15. Refused or Undeliverable Orders

If an order is returned to Canvasora because of an incorrect address, incomplete address, repeated delivery failure, refusal to accept the package, or other circumstances attributable to the customer, additional shipping or handling charges may apply.

Any refund in such cases will be processed after deducting applicable non-refundable charges and costs, where permitted.

16. Products Purchased During Promotions or Sales

Products purchased during special promotions, clearance sales, discounted campaigns, or other promotional offers may be subject to additional return or refund conditions.

Any specific terms displayed with the relevant promotion will apply to those orders.

17. Exchange Policy

Where a replacement or exchange is approved due to damage, manufacturing defect, or incorrect delivery, Canvasora may provide a replacement product rather than a monetary refund.

Replacement availability may depend on product availability and production requirements.

If the exact product is unavailable, we may offer an alternative resolution, such as a refund or store credit, where appropriate.

18. Fraudulent or Abusive Return Claims

Canvasora reserves the right to investigate return and refund requests.

We may decline a claim where there is reasonable evidence of:

  • Repeated fraudulent claims
  • Intentional product damage
  • Product substitution
  • Abuse of the return policy
  • False or misleading information
  • Unauthorized return shipments

This does not affect any rights you may have under applicable law.

19. Legal Rights

Nothing in this Returns & Refund Policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable consumer protection or other applicable laws.

Where applicable law provides you with rights that are more favorable than the terms stated in this policy, those legal rights will continue to apply.

20. Contact Us

If you have questions about a return, replacement, cancellation, or refund, please contact Canvasora.

Canvasora

Email: hello@canvasora.com

Website: https://canvasora.com/

Business Address: PALH-92/A F/F R/SGARHWALI, Mohalla Laxmi Nagar, New Delhi, Delhi, 110092, India

Business Address: [Insert your registered/business address]

When contacting us about an order, please include your order number so that we can assist you more quickly.

Important Note

By placing an order with Canvasora, you acknowledge that you have read and understood this Returns & Refund Policy.

Canvasora reserves the right to update or modify this policy from time to time. Any changes will be published on this page with an updated “Last Updated” date.