Welcome to Canvasora. We’ve answered some of the most common questions about our wall art, paintings, canvas prints, ordering process, delivery, returns, and customer support.
If you have a question that isn’t answered below, feel free to contact our support team.
1. What products does Canvasora offer?
Canvasora offers a curated range of wall art, paintings, canvas prints, framed artwork, and decorative pieces designed to enhance homes, offices, and other spaces.
Our collection includes different styles, colours, sizes, and formats so you can find artwork that suits your space and personal style.
2. Are the products shown on the website the same as the products I will receive?
Yes. We make every effort to ensure that our product images accurately represent the artwork you will receive.
However, colours can appear slightly different depending on your screen, display settings, lighting, and device. Minor variations in colour or appearance do not necessarily indicate a product defect.
3. What size should I choose for my wall?
The ideal size depends on your wall dimensions, furniture, room layout, and the visual impact you want to create.
We recommend measuring your available wall space before ordering. Product pages display the available dimensions so you can choose the size that works best for your space.
If you are unsure, our support team can help you choose an appropriate size.
4. Can I order wall art for different rooms?
Absolutely. Our artwork can be used in living rooms, bedrooms, dining areas, offices, hallways, entryways, reading corners, and other spaces.
When choosing artwork, consider the room’s existing colours, furniture, lighting, and overall interior style.
5. Is Canvasora artwork suitable for home and office interiors?
Yes. Our collection is designed for a wide range of interiors, including modern, contemporary, minimalist, classic, luxury, and creative spaces.
You can select artwork based on the atmosphere and visual style you want to create.
6. Do you offer different sizes?
Yes, selected products are available in multiple sizes.
Available dimensions vary by product and are displayed on the respective product page. Larger artwork can be particularly suitable for creating a statement wall, while smaller pieces work well for compact spaces and gallery arrangements.
7. Do you offer framed artwork?
Framing options depend on the individual product.
Where framing options are available, the available frame styles and sizes will be displayed on the product page before you place your order.
8. Can I request a custom size?
Custom sizing may be available for selected artwork.
Because custom orders can require special production, pricing, processing time, and return conditions may differ from standard products.
Please contact our team before placing your order if you require a specific custom size.
9. Can I request a personalized or customized artwork?
Selected products may be available for customization or personalization.
Please contact us before ordering to discuss your requirements. Customized products may have different production timelines and may not be eligible for return unless they arrive damaged, defective, or materially different from what was approved.
10. How long does it take to process my order?
Most orders are processed and prepared for dispatch within approximately 3–7 business days.
Some products, particularly customized, oversized, framed, or made-to-order products, may require additional processing time.
The actual processing time can vary depending on the product and order volume.
11. How long does delivery take?
After dispatch, delivery generally takes approximately:
- 2–5 business days for many metro locations
- 3–7 business days for many other locations
- 5–10 business days for some remote or special-service areas
These are estimated timelines and may vary depending on the destination, courier network, weather, holidays, and other circumstances.
12. Do you ship across India?
Yes. Canvasora ships to eligible serviceable locations across India.
Courier availability can vary by PIN code. Some remote or difficult-to-service locations may require additional time or may not be serviceable.
13. Is shipping free?
Shipping charges depend on the product, destination, order value, and any promotional offer currently available.
If free shipping applies to your order, the applicable offer will be clearly displayed on the website or during checkout.
14. Can I track my order?
Yes. Once your order has been dispatched, tracking information may be provided so you can follow the shipment through the applicable courier service.
Please allow some time after dispatch for the tracking information to become active.
15. What should I do if my order arrives damaged?
Please contact us as soon as possible, preferably within 48 hours of delivery.
Keep the product and its original packaging and provide clear photographs of:
- The damaged product
- The outer packaging
- The shipping label
A video of the unboxing may also be requested.
Our team will review the issue and, where the damage is verified, provide an appropriate resolution such as a replacement, refund, or other suitable solution.
16. Should I record an unboxing video?
We strongly recommend recording an unboxing video, especially for framed, large, or premium artwork.
An unboxing video can help us quickly understand what happened if the package or product has been damaged during transit.
However, if you receive a damaged product, you should still contact us even if you do not have an unboxing video.
17. What happens if I receive the wrong product?
If you receive a product different from what you ordered, contact us as soon as possible with your order number and clear photographs of the product received.
After verification, we will work with you to arrange an appropriate solution, which may include a replacement or refund.
18. Can I return a product if I simply change my mind?
Returns due to change of mind, personal preference, colour preference, size preference, or incorrect selection may not be accepted, particularly for made-to-order or customized products.
We recommend carefully checking the product description, dimensions, images, and available options before ordering.
Please refer to our Returns & Refund Policy for complete details.
19. Are customized products returnable?
Customized and personalized products are generally not eligible for return or refund unless they arrive damaged, defective, or materially different from the approved or ordered specifications.
We recommend carefully checking all customization details before confirming your order.
20. How do I request a return or replacement?
Contact our customer support team with:
- Your order number
- Name used for the order
- Registered email address or phone number
- Product details
- Reason for the request
- Relevant photographs or videos
Please do not ship anything back without receiving return instructions from Canvasora.
21. How long does a refund take?
Once an approved return has been received and inspected, we will initiate the applicable refund.
The time required for the refunded amount to appear in your account depends on the payment method, bank, or payment provider.
We will provide relevant information about the refund once it has been processed.
22. Can I cancel my order after placing it?
Please contact us as soon as possible if you want to cancel an order.
Cancellation may be possible if the order has not yet entered production or dispatch. Once production, customization, packing, or dispatch has started, cancellation may no longer be possible.
Customized and made-to-order products may have additional cancellation restrictions.
23. What payment methods do you accept?
Available payment methods are displayed during checkout.
Depending on your location and order, available options may include online payment methods and, where offered, Cash on Delivery.
Payment options may change depending on product, order value, location, and operational availability.
24. Is online payment secure?
We use established payment processing services to facilitate online transactions.
Payment information may be handled directly by the relevant payment provider, and Canvasora generally does not store complete payment card information on its own servers.
We also recommend never sharing your OTP, CVV, password, or other confidential payment information with anyone.
25. Do you offer Cash on Delivery?
Cash on Delivery may be available for eligible products and locations.
Availability can depend on factors such as delivery PIN code, order value, product type, and courier serviceability.
If COD is available for your order, it will be shown as an option during checkout.
26. What if my package is delayed?
Delivery times shown on our website are estimates rather than guaranteed delivery dates.
Occasional delays can occur because of courier disruptions, weather, public holidays, high order volumes, transportation issues, incorrect addresses, or other circumstances outside our control.
If your shipment appears significantly delayed, contact us with your order number and tracking details and we will help you check its status.
27. What happens if I enter the wrong delivery address?
Please contact us immediately if you notice an error in your delivery address.
If your order has not been processed or dispatched, we may be able to update it.
Once the shipment has been dispatched, changing the delivery address may not be possible. If a shipment is returned because of an incorrect or incomplete address, additional shipping or handling charges may apply for re-delivery.
28. How should I care for my wall art?
Keep your artwork away from excessive moisture, direct water exposure, extreme heat, and harsh cleaning products.
For cleaning, gently remove dust using a soft, dry or appropriately suitable cloth without applying excessive pressure.
Specific care instructions may vary depending on the material and finish of the product.
29. Does Canvasora provide installation or hanging support?
Installation or hanging services depend on the product and location.
Where installation instructions or hanging hardware are provided, please follow the instructions carefully and ensure that the wall and mounting method are suitable for the artwork’s size and weight.
If you need guidance regarding placement or installation, our support team can assist with general recommendations.
30. How can I contact Canvasora if I still have questions?
We’re happy to help.
You can contact us through our official customer support channels:
Email: hello@canvasora.com
Website: https://canvasora.com/
Business Address: PALH-92/A F/F R/SGARHWALI, Mohalla Laxmi Nagar, New Delhi, Delhi, 110092, India
When contacting us about an order, please include your order number so that we can assist you more quickly.
We value every Canvasora customer and aim to provide a smooth experience from browsing and ordering to delivery and after-sales support.
